Helping you to help yourself

Empowerment is at the heart of what we do at Shiney Advice (SHARP). Our goal isn’t just to provide immediate solutions, but to equip you with the knowledge and tools you need for lasting success.

Did you know that there is a wide range of information and support available online. By accessing this information you may be able to get an immediate answer to your query without the need to wait or make an appointment

You can access various sites via your smartphone or laptop or by calling into your local library/electronic village hall where there is free community IT access. By using self serve you can download information, forms and fact sheets and make benefit claims online.

Across Sunderland there is FREE access to computers to help you connect to these online supports sites.

Useful links for Sunderland has useful information and advice about:

Give yourself a money M.O.T at

Benefits advice

For help with identifying benefits, claiming or challenging benefits visit the website

Other useful links from the website:

Links to Benefit Forms:

Attendance Allowance

Carer's Allowance

New Style Employment and Support Allowance

UC50: Universal Credit Capability for Work Questionnaire

Disability Living Allowance (DLA) for Children

Council Tax and Housing Benefit Support Online Claim

Universal Credit: Step by Step Online Claim Guide

Benefits calculator

This online tool lets you enter basic information about yourself and to then discover what/which benefits you may qualify for.

Citizens Advice

The online website for Citizen’s Advice has a wide range of information on many topics

The Money Advice Service

The national Money Advice Service is free, impartial and can help you make the most of the money that you have coming in.  The website is organised by life events and includes a beginners guide to managing your money, a cut back calculator, a money health check and budget planner, alongside sections on money saving tips. It has been reported that over 80% of people that used the site and followed its recommendations had found at least one way of making their budget go further.

Other specific advice from the service;

Other free money advice services

National Debt Helpline Tel 0808 808 4000

Pay Plan Tel 0800 280 2816

Step Change Debt Charity Tel 0800 138 1111
This page offers useful online links but there may be a need to telephone or other ways to offer you advice (such as signposting you to a more appropriate service or referring you to a specialist service if needed). For telephone or face to face enquiries, please use the contact links below.

Contact Details

Shiney Advice and Resource Project (ShARP)

Sunderland West Advice

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