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helping you to help yourself
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Helping you to help yourself

slef helpDid you know that there is a wide range of information and support available online. By accessing this information you may be able to get an immediate answer to your query without the need to wait or make an appointment

You can access various sites via your smartphone or laptop or by calling into your local library/electronic village hall where there is free community IT access. By using self serve you can download information, forms and fact sheets and make benefit claims online.

Across Sunderland there is FREE access to computers to help you connect to these online supports sites.

Locate your local library - Locate your local Electronic Village Hall - Locate a UK online centre

Useful links for Sunderland

alltogethersunderland.co.uk has useful information and advice about;

  • maximising your income
  • prioritising and budgeting
  • cutting costs by getting the best deals for you
  • making the right choices for you
  • where to get free debt advice and saving £££’s at home
Give yourself a money M.O.T at www.alltogethersunderland.co.uk

Benefits advice
For help with identifying benefits, claiming or challenging benefits visit the Gov.uk website www.gov.uk/benefits

Other useful links from the gov.uk website:

Links to Benefit Forms:

Attendance Allowance


Carer's Allowance


New Style Employment and Support Allowance


UC50: Universal Credit Capability for Work Questionnaire


Disability Living Allowance (DLA) for Children


Council Tax and Housing Benefit Support Online Claim


Universal Credit: Step by Step Online Claim Guide


Benefits calculator
This online tool lets you enter basic information about yourself and to then discover what/which benefits you may qualify for. http://benefits-calculator.turn2us.org.uk

Citizens Advice
The online website for Citizen's Advice has a wide range of information on many topics www.adviceguide.org.uk

The Money Advice Service
The national Money Advice Service is free, impartial and can help you make the most of the money that you have coming in.  The website is organised by life events and includes a beginners guide to managing your money, a cut back calculator, a money health check and budget planner, alongside sections on money saving tips. It has been reported that over 80% of people that used the site and followed its recommendations had found at least one way of making their budget go further.


Other specific advice from the service;


Other free money advice services

National Debt Helpline

www.nationaldebtline.org Tel 0808 808 4000

Pay Plan
www.payplan.com Tel 0800 280 2816

Step Change Debt Charity
www.stepchange.org Tel 0800 138 1111

This page offers useful online links but there may be a need to telephone or other ways to offer you advice (such as signposting you to a more appropriate service or referring you to a specialist service if needed). For telephone or face to face enquiries, please use the contact links below.

Contact Details

Shiney Advice and Resource Project (ShARP)

17 Beatrice Terrace
Shiney Row
Houghton Le Spring

Tyne and Wear
Tel: 0191 385 6687

Email - s.copley@shineyadvice.org.uk

Click here for a map

Click here for SHARP's online form

Sunderland West Advice Project


Pallion Action Group
5 East Moor Road

Tel: 0191 514 2930

Email: swap@pallionactiongroup.co.uk

Click here for map

Click here for SWAP contact information