Contact Us
Reaching out is the first step towards clarity and support. Whether you have questions, need assistance, or simply want to learn more about our services at Shiney Advice (SHARP), we’re here to help.
To access our advice services please contact us on the following:
- 0191 385 6687
- advice@shineyadvice.org.uk
- ShARP 17 Beatrice Terrace, Shiney Row, Houghton Le Spring, Tyne and Wear DH4 4QW
Our Advice Triage service is open
from:
- Monday - Friday 9.00am - 4.30pm.
- Our Triage worker will take all information and book either a telephone or face to face appointment with an advice worker.
- We will also signpost to relevant agencies where necessary.
Outreach is available by appointment only at:
- Gentoo Houghton Office - Tuesday AM.
- Gentoo Galleries Office - Thursday AM.
- Rainbow Family Centre Thursday AM.
Outreach is available by appointment only at: What to do if you are not happy with the service you have received.
If you think that we have failed to meet required standards, we want to know about it. This will enable us not only to deal with the specific problem but also help us to learn and prevent it from happening again.
Please consult our Complaints Policy below on how to contact us.
Company Limited by Guarantee No: 04769232, Charity Number: 1065786